We’re so confident that you’ll love our extensive range of bikes, that we’ll let you return the bike for free in the first 14 days if you don’t! That’s right, we’ll offer you a full refund for the bike, and also pick it up from you free of charge!

Just make sure you keep the original box and packaging so you can send it back, and make sure you follow the conditions below.

Bike Return Terms & Conditions

1. The Free 14-Day Bike Return is available on all bikes at mobilitychairsforsale. The 14-day period commences from the date of delivery. Intention to return the bike within the parameters of the scheme must be notified by contacting us here within 14 calendar days from the date of delivery.

2. Bikes can be unpacked and assembled for sizing and inspection purposes only. Bikes cannot be taken on test rides, where the bike can suffer wear and tear. Failing to reasonably comply with these terms, and returning bikes that are not in “as new” condition, will attract a minimum fee of $50, or potentially even void the right to refund.

Please note:

• If your bike was already damaged when you received it, please report the damage as soon as possible. Please take photos of the damage and email them to us via our contacting form.

• Bikes must be packaged safely in the same original packaging used to deliver the bike to you. This includes the packaging of the frame, wheels and components. Please retain packaging in the event of a return.

3. Damage caused from improper use, abuse of the policy or incorrect assembly – such as pedal threads being damaged, dirt on the tyres, scratches on the frame, or any other damages, will be charged at full retail rates.

4. mobilitychairsforsale will organise a FREE pick up of the bike from your designated address in the event of a return. You will be required to be present on the scheduled day of the pick up in order to hand the bike to the courier.

 5. If the bike incurs damage during the return transit due to inadequate packaging by the customer, mobilitychairsforsale reserves the right to charge the customer the cost of replacement of the damaged part or component.

6. Refunds will be available once one of our mechanics has thoroughly inspected the bike that was returned to our warehouse. Please be aware this process can take up to 5 business days once the bike is received in our Sydney warehouse.

7. Refunds will be issued immediately after the bike has received the approval from our mechanics. Failing the inspection, customers will be contacted about the break of policy and fees. Bear in mind that some banks can take up to 10 business days to finalise the translation after we issue the refund.

8. The refund for the bike does not include any shipping costs incurred during your original transaction. Return shipping within our 14-day policy is free of charge.

How Dose My Bike Arrive 

Here at mobilitychairsforsale, we take great care in how you receive your bike from us. Even with decades of experience, we continue to refine this process to ensure that your bike is thoughtfully built and tuned by our professional mechanics, prior to being repackaged and shipped to you. Even the packaging has been designed in-house, to ensure that your bike arrives safely and securely.

We ensure that there is the least amount of assembly required to get the bike ready to ride and provide all the tools to do so. You’ll only need to do some minor assembly and setup, as well as possibly adding air to the tyres (pump not included) before you are able to get out and ride. The E-Urban Gili Velo Bikes For Sale USA